Accelerator 08 · Automotive & mobility
Warranty claim review agent
Checks dealer warranty claims for coverage, labour time and evidence in code, finds the likely root cause from the technician's story, and routes doubtful claims to a reviewer.
The problem
- Manufacturers pay billions in warranty claims a year, and a meaningful share is out of coverage, over-claimed on labour or poorly documented.
- Reviewers can only look at a small sample, so most claims are paid unchecked or held for weeks.
- The technician's free-text story holds early signals of quality problems that nobody reads at scale.
What it does
- Computes vehicle age, mileage against coverage and labour hours against standard time, in code.
- Checks that the complaint, cause and correction tell one consistent story and that the parts fit the fault.
- Recommends Pay, Pay with adjustment, or Send to reviewer, with reasons a dealer can understand.
- Tags each claim with a component and failure mode so quality teams see emerging issues.
Paste a dealer claim and get coverage and labour checks, a cause-and-correction review and a recommendation.
Live demo: Warranty claim review agent
Synthetic data only · nothing you type is stored
Output
Coverage and labour checks computed in code, a story review, a recommendation and a quality tag.
The demo first calls the Surge in-house AI server and falls back to a hosted open-source model if it is busy. The badge on the output shows which one answered. Limited to a few runs per visitor per day.
How it integrates
In your deployment the accelerator runs inside your environment, behind your single sign-on, and is connected to the systems below. You choose the hosting and the model.
Systems and APIs
- Warranty management systems and dealer claim portals
- Vehicle master data (VIN, build and in-service dates)
- Labour-operation time standards and parts catalogue
- Quality / early-warning systems
Data we need for a pilot
- Twelve months of claims with reviewer decisions
- Coverage terms by model and market
- Standard labour times
Where it runs
- On-prem or private cloud next to the warranty system
Open-source models we start with
- Qwen3-class 14B instruct model
- Embeddings for clustering technician stories by failure mode
Walkthrough
A short recorded walkthrough of the warranty claim review agent: the input, the output and how a reviewer uses it.
Next accelerator: Shipment exception agent →Walkthrough video coming soon
We are recording a short walkthrough of this accelerator. Meanwhile, run the live demo above or book a working session.
Run the automotive & mobility accelerator on your data
In a working session we map it to your process, systems and rules, and agree what a pilot must prove before it goes live.