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Case study · Education

Shishya: our own AI product, live in production

Shishya is a free AI learning platform for Indian exam aspirants and school students, built and run by Surge. It is where we learn what it takes to run AI for real users every day.

In production

Shishya today

Registered learners
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Questions answered by the AI tutor
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Practice questions in the bank
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Exams covered
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Production figures are being updated.

The product

What learners get

  • An AI tutor that explains answers step by step, at the learner's level
  • Practice questions and mock tests for government, entrance and school exams
  • Exam information pages: eligibility, syllabus, dates and previous papers
  • Free to use: no paywall on learning

What it taught us

Lessons we bring to enterprise projects

Running a public AI product is the fastest way to find the failure modes that a pilot never meets.

Answers must be checkable

Students act on what the tutor says. We show the steps, flag uncertainty and keep generated practice questions behind an answer check before they go live. The same discipline goes into every enterprise accelerator.

Plan for model outages

Any model provider can be slow or down. Shishya routes across providers and saves questions that could not be answered so they are answered later, instead of showing an error. Client deployments get the same primary-plus-fallback gateway pattern.

Cost is an engineering problem

A free product only survives if every AI call is budgeted. Caps per user, per job and per day, and a monthly view of cost per feature, are built in from the start.

Measure what users do, not what the model says

We track whether learners come back and complete practice, not just how many answers were generated. Enterprise pilots are measured the same way: against the business baseline agreed in week 1.

Build a learning or knowledge product like this

The Shishya tutor stack is available as the education accelerator for schools, coaching institutes, edtech companies and corporate learning teams.