Use case
Customer support for a small business: an AI agent that knows your site
The problem
What gets in the way
- The same ten questions arrive every day, by chat and email.
- Chatbots make up answers, and customers lose trust.
- Help articles are scattered across documents and old pages.
Products
What helps
CustomerRepliescustomerreplies.com ↗
AI support agent with sources and a hand-off to your team.
Free for your first 3 months. Then pay only for what you use, at our cost — no markup.
HelpCenterKithelpcenterkit.com ↗
Help centre and knowledge base with AI answers that cite your articles.
Free for your first 3 months. Then pay only for what you use, at our cost — no markup.
Step by step
How to do it
- 1
Add your content
Point CustomerReplies at your website, upload PDFs or Word files, or paste Q&A.
- 2
Set how it behaves
Add saved answers, step-by-step procedures and hand-off rules.
- 3
Test it
Ask questions in the playground and see each answer with its sources.
- 4
Go live
Add the widget with a script tag, iframe, share page or the WordPress plugin.
Be sure
When Surge Software is not the right tool
CustomerReplies' WhatsApp channel is not connected yet, so it answers on your website today. For phone calls, an AI receptionist (CallAnswerDesk) can be tried in the browser, but it is not connected to real phone lines yet.
FAQ
Questions
What happens when it does not know?
It says so and hands over: your team gets an email alert and takes over from the inbox.
Can it answer from PDFs?
Yes, along with Word files, CSVs, pasted text and public Notion pages or Google Docs.
What does it cost?
Free for your first 3 months, then pay only for what you use, at our cost.
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- B2B lead generation: find buyers, then reach them from inbox-ready mailboxes
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- Every comparison
- All products and prices
Last updated 1 November 2026 · by Venu Gopal Reddy Muvva, founder